Privacy Policy — 10ph Online Casino & Sports Betting Platform

This Privacy Policy ("Policy") is issued by 10ph ("we," "us," or "our"), the operator of the online gaming and sports betting platform accessible at 10ph.cam. It applies to all personal information collected, processed, stored, and used by 10ph in connection with your access to and use of the platform, including account registration, gameplay activity, financial transactions, customer support interactions, and communications from 10ph.

This Policy is intended to be read alongside the 10ph Terms & Conditions. Together, these documents define the contractual and data processing framework governing your relationship with 10ph. By registering a 10ph account or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing practices described herein.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 10ph is the personal information controller in respect of all personal data collected and processed through the 10ph platform. As personal information controller, 10ph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

Questions, concerns, or requests relating to your personal data should be directed to the 10ph data privacy team through the in-platform live chat or via the support email address listed in Section 14 of this Policy. Contact details are provided in plain text only, in accordance with 10ph platform policy.

10ph collects personal data that is necessary to operate your account, verify your identity, process financial transactions, and comply with applicable legal obligations. The categories of personal data we collect are described below.

10ph does not intentionally collect sensitive personal information beyond what is necessary for identity verification and legal compliance purposes. Where identity documents containing sensitive information are submitted for KYC purposes, that data is handled with heightened security controls and accessed only by authorized compliance personnel.

10ph collects personal data through the following channels:

10ph processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act and its Implementing Rules and Regulations:

• Contractual Necessity: Processing required to fulfil the 10ph Terms & Conditions agreement — including operating your account, processing deposits and withdrawals, and delivering gaming services.
• Legal Obligation: Processing required to comply with Philippine law, including the Anti-Money Laundering Act (AMLA), PAGCOR regulatory requirements, Know Your Customer (KYC) obligations, and tax reporting duties.
• Legitimate Interests: Processing necessary for 10ph's legitimate business interests — including fraud prevention, security monitoring, dispute resolution, platform improvement, and responsible gaming monitoring — where those interests are not overridden by your data protection rights.
• Consent: For optional data processing activities not covered by the above bases — such as marketing communications where separately consented to — processing is based on your explicit, freely given consent, which you may withdraw at any time.

10ph does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Your data may be shared with the following categories of recipients under the specified circumstances:

• Payment Service Providers: GCash, Maya, BPI, BDO, Metrobank, USDT processors, Visa, and Mastercard — to facilitate deposit and withdrawal transactions. These providers process transaction data under their own privacy policies and are responsible for complying with applicable data protection laws.
• Game Providers & Technology Partners: Licensed game providers whose content is integrated into the 10ph platform may receive anonymized session and game data for game optimization and RNG audit purposes. Identifiable personal data is not shared with game providers beyond what is technically necessary.
• Regulatory & Law Enforcement Authorities: Philippine regulatory bodies including PAGCOR and the Anti-Money Laundering Council (AMLC), and law enforcement agencies, where disclosure is required by applicable law, court order, or regulatory directive.
• Fraud Prevention & KYC Services: Third-party identity verification and fraud detection services may process identity document data submitted during KYC verification. These services are engaged under data processing agreements that require compliance with RA 10173.
• Professional Advisors: Legal counsel, auditors, and compliance consultants may access personal data on a confidential basis as necessary to provide professional services to 10ph.

10ph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that allow the platform to recognize your browser, maintain your login session, and collect usage analytics. The categories of cookies used by 10ph are:

Most browsers allow you to control cookie settings through the browser's privacy preferences. Disabling non-essential cookies will not prevent you from using 10ph, but may affect certain platform features. Disabling strictly necessary cookies will prevent you from logging in and using the platform.

10ph retains personal data for the period necessary to fulfil the purposes described in this Policy, comply with applicable legal obligations, and resolve disputes. The following general retention periods apply:

• Account Data: Retained for the duration of your active 10ph account relationship and for a period of five (5) years following account closure, to comply with PAGCOR record-keeping requirements and Philippine tax law.
• Financial Transaction Records: Retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act (AMLA) and related AMLC regulations.
• KYC Identity Documents: Retained for the period required by applicable KYC and AML regulatory obligations, typically five (5) years from the date of submission or account closure, whichever is later.
• Technical & Security Logs: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes, unless a longer retention period is required by an ongoing investigation.
• Support Communications: Retained for up to three (3) years following the resolution of the relevant support interaction, for service quality and dispute resolution purposes.

When personal data is no longer required for any legitimate purpose and no legal retention obligation requires its continued storage, 10ph will securely delete or anonymize that data.

10ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

While 10ph takes reasonable and appropriate measures to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in high risk to your rights and freedoms as a data subject, 10ph will notify you and the National Privacy Commission (NPC) in accordance with the breach notification obligations under RA 10173.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of the personal data that 10ph holds about you. To exercise any of these rights, contact the 10ph support team via in-platform live chat or through the support email address in Section 14.

10ph will respond to data subject requests within a reasonable timeframe and no later than the period required by RA 10173 and its Implementing Rules. We may require identity verification before processing a data subject request to prevent unauthorized disclosure or modification of another person's data.

The 10ph platform is strictly for persons who are 21 years of age or older. 10ph does not knowingly collect or process personal data from individuals below the age of 21. If you are below 21 years of age, you are not permitted to register, access, or use the 10ph platform under any circumstances.

If 10ph becomes aware that personal data has been collected from a person below the age of 21, that account will be immediately closed, associated funds will be held pending review, and all personal data collected will be deleted as promptly as legal obligations permit. If you believe that a minor has created a 10ph account, please contact support immediately via in-platform live chat.

In limited circumstances, your personal data may be transferred to or processed by parties located outside the Philippines — for example, by international payment processors or cloud infrastructure providers. Where such transfers occur, 10ph ensures that appropriate safeguards are in place to protect your data in a manner consistent with the requirements of RA 10173.

These safeguards may include contractual clauses that impose equivalent data protection obligations on the receiving party, verification that the receiving jurisdiction provides an adequate level of data protection, or other mechanisms recognized by the National Privacy Commission as appropriate for cross-border data transfers.

10ph may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, the updated Policy will be published on the 10ph platform and the effective date at the top of this document will be revised accordingly.

Where changes are significant, 10ph will notify registered players via the email address associated with their account or through a notice displayed upon login. Your continued use of 10ph following publication of an updated Policy constitutes acceptance of the revised terms. If you disagree with a material change, you should discontinue use of the platform and may request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 10ph, please contact us through the following channels:

If your concern is not satisfactorily resolved through 10ph's internal process, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent regulatory body responsible for enforcing RA 10173. Details of how to file a complaint with the NPC are available through the NPC's official Philippine government channels.